Dealer Valued Guest:

We at Cliff Wall Subaru Mazda would like to thank you for having your vehicle serviced at our dealership. It is our sincere desire that we have met your vehicle's service needs and that it was an outstanding experience for you. We know however, that desire by itself is not enough, and that ultimately the measure of our success lies with your perception of our performance. You can help us continually improve the level of service and satisfaction you and your vehicle receive by completing this questionnaire and returning it to us.

We have regular customer satisfaction meetings and are always looking for new ideas to meet and/or exceed your service expectations. No idea or comment is too small. We look at them all!

Questions:

Last Name

Order Number

1. Vehicle repaired to your satisfaction the first time? Excellent Very Good Good Fair Poor

2. Vehicle and R.O. invoice ready at the time promised? Excellent Very Good Good Fair Poor

3. Courtesy and attentiveness of Service Advisor at write-up? Excellent Very Good Good Fair Poor

4. Satisfactory estimate at time of appointment or write-up? Excellent Very Good Good Fair Poor

5. Service Advisor contacted you when repair(s) completed? Excellent Very Good Good Fair Poor

6. Explanation of the repair(s) by phone or at time of pick-up? Excellent Very Good Good Fair Poor

Please make any comment or suggestion that would help us to improve service and/or your experiece. Also, let us know what we do well and what you would like to see us continue.

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Within 30 days, you may receive a more detailed survey from the manufacturer asking you to evaluate how well your service advisor addressed your needs and how well our factory trained technicians serviced your vehicles.  This survey is very important to help us identify our strengths and weaknesses.  If you receive a survey from the manufacturer, please take the time to complete it and return it.  Our goal is to have every guest rate us as "excellent" or as being "completely satisfied" when asked about his or her service experience.

P.S. - When we receive the Manufacturer's survey back, we will donate a dollar in your name to the Great Lakes Run Foundation for Breast Cancer awareness.

Sincerely,
Rollin Drews
Cliff Wall Service Director